Terms
Last updated 2 August 2026
Plain English, because you should be able to read this without a lawyer. If anything here is unclear, email us and we will explain it before you commit to anything.
The preview is free and commits you to nothing
Building a preview on our home page, and sending it to us, costs nothing and creates no obligation on either side. It is a draft, not a website: it is not published, not hosted, and not yours to use elsewhere until we build and deliver the real thing.
Checking a site you already have
If you ask us to look at an existing website, we request that page once and report how quickly it answered and how large it was. It is a courtesy, not an audit: it looks at a single page, it cannot see how the site is designed or how it reads, and nothing in it is advice or a warranty about your site's condition. Please only ask us to check a site you own or are responsible for.
Prices and payment
Prices are in US dollars, and everything is invoiced in US dollars. There is no currency conversion between the quote you see and the bill you receive. We agree the price in writing before starting. Half is payable before we start work and half once your site is live and you have told us you are happy with it, so the second half is never owed on something unfinished. If the work you want changes materially, we requote before doing it. You will never receive an invoice larger than the one you agreed.
What we charge depends on where your business trades. The builder detects your country and shows the rate for it, and you can change that yourself if it guesses wrong, but the price we agree is the one for where you actually operate, and we may correct it before starting if that turns out to be somewhere else.
Referrals
If someone you sent to us goes ahead and tells us you sent them, we pay you 10% of what they pay us for their build. It is payable once their site is live and their invoice is settled, and it is calculated on the build only, not on the monthly care fee. There is no limit on how many people you refer. We may withdraw the offer for new referrals at any time, but not for one already claimed.
The five-day promise
Once you approve your design, we will have your site live by the fifth working day. If we miss it through our own fault, we take 10% off the price. The clock depends on you: it starts once you have approved the design and given us the content we asked for, and it pauses while we are waiting on you. Weekends and public holidays where we are do not count against it.
What you need to give us
Your text, photos, logo, prices and hours, and reasonably prompt answers. You confirm you have the right to use anything you send us, in particular photos you did not take yourself. We are not responsible for third-party claims arising from material you supply.
Who owns what
When you have paid in full, the website and its content are yours. We help you register your domain in your own name and business details rather than ours, so you are the legal owner from the first day and can take it elsewhere at any time. You buy it and renew it directly with the registrar at whatever they charge, with nothing added by us. Keeping it renewed is ultimately yours to do. If it lapses, the site and any email on it stop working. We keep ownership of our underlying templates and code, which we reuse across customers; you get a licence to use them for your site for as long as you like. We may show your site as an example of our work unless you ask us not to.
Setting up an email address on your domain is included in the build: we help you buy it, configure the records, create the account with you and get it working on your devices. We do not host email ourselves. The mailbox is provided by a third party, usually Hostinger, under your own account, and is billed by them, not by us, so it remains yours if you stop working with us. If you are moving from an existing site, we will not change records that affect your current email without telling you first.
We are a Hostinger referral partner and receive a commission when you buy a domain or mailbox through our link. It does not change what you pay, and you are free to buy from any provider you like. We will set it up either way.
If your domain already carries email when you come to us, we will not change its mail records without agreeing it with you first.
Care
The monthly care fee keeps your site running and looked after. It covers hosting on our infrastructure, security updates and backups; minor changes to your site whenever you ask for them, with no limit on how many, live by 5pm on the working day you ask; and support when something is wrong. Setting up your domain and email is part of the build rather than the care plan, and you can edit your own content at any time without asking us.
The first two months of care are included in the build price. Billing starts after that.
Care is part of the service rather than an optional extra, because a site nobody maintains stops being worth having. If you stop the care plan we will not keep hosting the site indefinitely, but nothing is held hostage and nothing disappears without warning: the domain is in your name, the content is yours, and we will hand over every file and help you move it somewhere else. We will always tell you before a site comes down, and we do not delete anything without warning you first.
What we do not promise
We cannot guarantee search rankings, traffic, or that your business will get more customers. We set your site up properly for search, but no one who promises a position on Google can control it. Hosting is highly reliable but no host is available 100% of the time.
If something goes wrong
Tell us and we will fix it. Where we are at fault, our liability is limited to what you paid us for the work in question. Nothing here limits liability that cannot legally be limited.
Ending it
You can cancel a project before it goes live and pay only for work already done. We may decline or end a project, for example if it involves illegal content or if a working relationship has broken down, and will refund anything paid for work not delivered.
Contact
Up By Five, Australia. Email hello@upbyfive.com.